We love our shelters and we hope you do too. If you are unsatisfied or have any questions please do not hesitate to contact us, especially if you are having difficulty pitching your tent. We greatly value feedback from our customers and we commit to working with you to find the best shelter for your needs.
Our return policy is defined below:
- The original purchaser of a Tarptent may return a new, unused Tarptent for a full refund, not including the original shipping charge, within 30 days of receipt if not satisfied.
- Returns involving more than one tent will incur a 10% restocking fee on all returned tents.
- Credit card / Paypal fees will not be refunded for second, third or greater return order history except for reasons of defect.
- A lightly used Tarptent shelter may be returned for a partial refund, to be determined upon examination, within 30 days of receipt if all of the following criteria are met:
a. The Tarptent is in excellent condition and has no visible wear, dirt, hair, or smell.
b. The Tarptent shelter is returned to Tarptent neatly folded and assembled in the original condition in which it was sent.
- All other returns requested within 30 days of receipt will be evaluated on a case-by-case basis. If a refund is issued, the amount refunded will depend on the condition of the returned shelter.
Please contact us BEFORE sending. - Tarptents seam-sealed with urethane or any product other than silicone (as per the Tarptent seam-seal instructions/video) will NOT be accepted for return. Tarptents seam-sealed by the customer will be evaluated for correct application before refund.
- Lightweight stakes are designed to be inserted and removed by hand and are not warrantied against breakage due to striking with hammers or rocks. Returned stakes will be evaluated for wear and may not be accepted or given full credit.
We issue credit card or Paypal refunds for orders within 30 days of ordering.
All returns must be “ordered” by clicking the return link below and filling in your information. We will not accept returns that have not been ordered. Choose the “Cheque/Money Order” payment method (so you don’t have to enter a credit card number) and complete the order. You can ignore any displayed shipping charges and you will not be charged to return it but you are responsible for the shipping charges incurred to get the package to us. Then box up all materials and return via a method with tracking so that you know your package arrived safely at our office. Please write “Return” on the box and include a printout of your return order receipt and a brief note describing the reason for the return. The return address is below:
Tarptent
12213 Koswyn Ct.
Nevada City, CA 95959 USA