Warranty and Repair
-
- Tarptent products have a lifetime warranty against defects in material and/or craftsmanship, to the original purchaser from Tarptent or an authorized Tarptent distributor. Any international warranty inquiries should be directed to the original retailer or distributor.
- For items delivered domestically and then taken outside the US, requests for incorrect part replacement must be made within 60 days of delivery. After 60 days, the shipping cost difference between domestic and international delivery will be assessed.
- We stand behind every Tarptent and will make every effort to repair or replace products that fail due to defects in workmanship or materials. As Tarptent products are in use all over the globe, we will typically provide materials and pay for simple fixes to get done locally to reduce shipping costs and delays. Any repair we deem too technical or that requires intimate product knowledge will be done by Tarptent. Normal wear and tear repairs will be done on a “non-profit” basis, and we will provide a price quote before beginning the work. In many cases, we charge only for the return shipping.
Our return policy is defined below:
- The purchaser of a Tarptent may return a new, unused Tarptent for a full refund, not including the original shipping charge, within 30 days of receipt if not satisfied.
- Returns involving more than one tent will incur a 10% restocking fee on all returned tents.
- A lightly used Tarptent shelter may be returned for a partial refund, to be determined upon examination, within 30 days of receipt if all of the following criteria are met:
a. The Tarptent is in excellent condition and has no visible wear, dirt, hair, or smell.
b. The Tarptent shelter is returned to Tarptent neatly folded and assembled in the original condition in which it was sent.
- All other returns requested outside of 30 days of receipt will be evaluated on a case-by-case basis. If a refund is issued, the amount refunded will depend on the condition of the returned shelter.
Please contact us BEFORE sending. - Tarptents seam-sealed with urethane or any product other than silicone (as per the Tarptent seam-sealing video) will NOT be accepted for return. Tarptents seam-sealed by the customer will be evaluated for correct application before refund.
- Lightweight stakes are designed to be inserted and removed by hand and are not warrantied against breakage due to striking with hammers or rocks. Returned stakes will be evaluated for wear and may not be given full credit.
- Please order a repair before sending in your tent.
- When you send your tent in, please include a note about what repairs are needed and the name associated with the repair order. Tents sent in for repair must be clean and free of dirt, debris, and residues. Please only send the part(s) of the tent where repair is needed.
Please contact us. Small parts, scrap fabric, and most other repair materials are free of charge. If you want spare parts to bring with you on a trip, we also have repair kits that include a variety of common parts.
Replacement stakes, flys, interiors, struts, cording, and poles can be found on our website. If you can’t find the part you need, please contact us!
Repair guides can be found on our repairs page.
Zipper sliders spread apart due to accumulated dust and grit in the zipper coil. Zipper sliders can be crimped back together or are easy to replace. We are happy to send you new ones free of charge. Please refer to the slider replacement instructions and contact us for new sliders.
Seam-sealing
Non-Dyneema or Ultra TNT Tarptents are made from 100% silicone-coated fabrics (also called Sil/Sil). 100% silicone coatings are the best-performing coatings currently available and are not only more durable than polyurethane-based coatings (PU/PE/PeU/PC/PcU) but also improve the tear strength of the fabric where polyurethane-based coatings lower tear strength. However, 100% silicone coatings cannot be factory seam taped.
Seam-sealing is the application of a liquid silicone solution to fully waterproof seams in 100% silicone-coated fabrics. All seams over your shelter’s living space should be sealed with 100% SILICONE ONLY to prevent water leakage. The Tarptent Lithium and Ultra series do not require seam-sealing as they are fully seam-taped or bonded from the factory.
More info and a guide on how to seam seal can be found here.
–
As of April 30, 2026, all tents that require seam sealing include a seam sealing kit at no additional cost.
Sealant can be made from clear silicone household sealant thinned with odorless mineral spirits, white gas, or naphtha to the desired consistency. (Note: some “green” odorless mineral spirits, like those sold in California, will not work)
Compatible sealants can also be purchased, with the most commonly available being “Gear Aid Seam Grip + Sil” (formerly “Silnet”) and “Permatex 81730 Flowable Silicone Windshield and Glass Sealer.”
Note: “Gear Aid Seam Grip + WP Sealant and Adhesive” is NOT a compatible product and should not be used.
No, our Dyneema® Composite Fabric (DCF) Lithium series, UltraTNT Ultra series, and ArcDome tent flys do not need seam sealing and are fully factory seam taped.
Only tents that use 100% silicone-coated fabrics need seam sealing.
Ordering
-
- We ship all over the world but keep in mind your country’s duties and taxes will apply, and international shipping can be slow. We also have many international partners and if one is in your area we suggest checking their stock for a simpler ordering/shipping experience.
Europe:
EU/Slovakia : Outdorline
Czechia: Nalehko
France: Lyophilise & Co
Germany: HikerHaus
Germany: Sackundpack.de
Netherlands: Lightweight Outdoor
Sweden: Backpackinglight.se
Asia/Oceania:
Australia: Ultralight Gear
Hong Kong: Yolo Camping Goods
Hong Kong: Camp Zone
Japan: The Ground Depot
Japan: Moonlight Gear
New Zealand: Pack Gear Go
Taiwan (exclusive retailer) : Microdose Gear
North America:
USA: Garage Grown Gear
- Domestic (USA) shipping is free for orders over $70, and for international orders, there is a shipping calculator built into the online ordering system. After you add an item to the online shopping cart, click the “CART” button at the top of the page. You will be directed to “Calculate Shipping” where the cost of shipping can be calculated.
- If you click here, you can estimate the customs duties in your country. Please note that we cannot influence or predict customs processing times or charges.
Yes. These items are available in the webstore along with many other parts and accessories.
Of course! We are happy to have you come in and “kick the tires” on our different Tarptents. Our staff can help you with set up in the backyard and answer any questions you may have. Please contact us in advance to schedule a time.
Unfortunately, we are not able to accommodate custom orders for Tarptent shelters. Our shelters are made in bulk and we are unable to do one-off manufacturing.
Yes, please look at our “Sale and Blem” website page to find discounted items.
Yes, please contact us for details/restrictions. Bulk orders typically start at 5 or more tents.
Materials, Design, and Manufacturing
Our tents are made from the best materials available and are constantly being updated. Our buyer’s guide discusses the details of what we use, and you are always welcome to contact us if you have a specific question(s) on our materials.
We choose slightly heavier and more durable materials than most lightweight tent companies, as we strongly believe that tents should not be disposable.
Tarptent products are made across the globe. Our tents are sewn in the USA, China, and Vietnam, and our materials are produced in various locations.
USA-made tents will have the following note on their pages: 🇺🇲 This tent is sewn in Seattle, WA, using U.S. and imported materials.
Notes:
- Dyneema® materials are made in the USA
- Our Lithium and Ultra seires tents are constructed in China at a factory specialized in the advanced construction methods needed.
- Easton® poles are made in the USA
- DAC poles are made in Korea
- Nearly all of our woven fabrics (sil-poly, sil-nylon etc) are made in Korea
Every Tarptent comes with a tent bag, stakes, and a stake bag. Arch pole tents also include the arch pole(s), but trekking pole-supported tents do not come with trekking poles. We also include pre-attached apex guy lines on all of our trekking pole tents.
Yes, we use 100% waterproof fabrics with high hydrostatic head ratings and super fine “no-see-um” mesh that keeps out even the smallest gnats and midges.
Our sil-nylon and sil-poly tents do need seam-sealing to fully waterproof the seams. (refer to the seam sealing FAQ section)
Product Questions
There are a few basic questions you should ask to narrow down your choices:
- How many people does it need to fit, and how much extra space do I want inside?
- Many users choose a tent with room for an extra person tent for extra space and versatility.
- Most of our tents accommodate fairly tall people and we list a recommended max user height with each.
- Do I want a double-wall or single-wall tent?
- Double wall tent are heavier and more complex but provide better condensation management for wet environments.
- Double wall tents offer more features like multiple interior options and “stargazing” modes.
- What is my target weight range?
- Keep in mind 8oz is a cup (240ml) of water and lighter materials like DCF 0.55 or 15D fabrics are less durable.
- Do I want a freestanding, semi-freestanding, or non-freestanding tent?
- Freestanding and semi-freestanding tents are typically easier to pitch but heavier.
- All tents need to be well staked to perform well in wind (and not blow away) so a completely freestanding pitch is often not advisable.
- Non-freestanding tents can be pithed using alternative anchors such as rock piles in difficult to stake places.
- What conditions will I be using the tent in?
- We use 3 season to designated tents designed for use in moderate conditions such as a thru hike of the PCT.
- We use 3+ season to designated tents that are primarily designed for use in moderate conditions but are capable of still being comfortable in conditions such as light snow and higher winds.
- We use 4 season to designated tents designed for use in winter and high alpine conditions.
You can filter through our products based on the answers to the above questions on our Tents page, and more technical details are available on our Buyer’s Guide. You can also visit our YouTube page for videos on shelter comparisons and features, or just contact us for help deciding.
- Full solid interiors are recommended for colder conditions. Solid interiors block wind and trap warm air, but obscure the view from inside the tent.
- Full mesh interiors are recommended for warm and/or humid conditions. Mesh interiors allow for maximum ventilation, which helps minimize condensation. The mesh is also transparent and allows you to see out of the tent.
- Partially solid interior allows for venting while blocking some wind. We recommend a partial solid interior for users who primarily need good venting but want protection from cold winds while lying down.
- Easton 3.9 carbon fiber poles are exceptionally light but are also the most flexible and least durable of our pole options.
- Syclone poles are made from a carbon and glass fiber blend. They are stiffer and heavier than 3.9 carbon and can flex extremely far before breaking. Making them great for preventing accidental breaks in gusty conditions.
- DAC 9.3 NFL poles are slightly lighter and stiffer than Syclone poles, but cannot bend as far before breaking. Aluminum poles have much better long-term durability than carbon or glass fiber composite poles. We recommend DAC 9.3 poles for most users as they are a good balance of weight, cost, stiffness, and durability.
- DAC 10.65 PL poles are the heaviest, but stiffest and strongest poles we offer. They are recommended for users who expect extreme wind or snow loading.
It depends on the exact tent.
For our woven fabric tents: probably not. 30D sil-nylon is very durable compared to most ultralight floor materials, and in most conditions, a groundsheet is just additional weight. A groundsheet is recommended for use on highly abrasive and/or sharp ground, such as on sandstone or when pitching on sharp rocks/sticks.
For our Dyneema® composite fabric or Ultra TNT tents: maybe. Use of a groundsheet will depend on the ground conditions and floor type selected. Our 15D nylon floors are more durable than 0.96 Dyneema® composite fabric, but both are reasonably tough and do not usually require a groundsheet. A groundsheet is recommended for use on highly abrasive and/or sharp ground, such as on sandstone or when pitching on sharp rocks. 0.96 Dyneema® is more prone to both punctures and abrasion than nylon, and regular use of a groundsheet can greatly extend the lifespan of Dyneema® floors in moderately abrasive environments. (0.96 Dyneema® composite fabric is much more durable than lighter versions such as 0.67 which has both less Dyneema® fibers and less film thickness)
In a single-wall tent, a liner clips underneath the canopy panels, mimicking the extra layer of material you would have in a double-wall tent. It separates you from condensation that forms on the underside of the canopy and is recommended if you expect lots of condensation and/or just prefer to have an extra barrier.
Permethrin will not damage the materials, but we recommend only treating specific areas, like the mesh doors, to reduce the amount of permethrin that can run off into the environment during use. Waterproof material will not absorb the permethrin well.
Condensation is a result of humidity and temperature and will occur in any tent if the condition are right. Humans also breath out 15-30ml of water per hour when sleeping and this warm water vapor will condense on a cooler tent canopy. Double walled tents and condensation liners help separate you from wet condensation covered tent surfaces but do not prevent its formation. The best way to prevent condensation is though campsite selection (see below) and maximizing ventilation.
Campsite selection:
- Try to avoid camping overnight in cool, damp environments such as river valleys, meadows, marshes and next to water. If possible, choose an elevated campsite with a bit of a breeze and preferably under a tree canopy.
- Please refer to the site-selection video to better understand how to avoid condensation.
- Dew point temperature increases as the humidity goes up. Surfaces can actually be colder than the surrounding air—note frosty roofs and windshields on mornings when the temperature never hits freezing—due to radiational cooling. That’s why it’s often best to camp under trees since the foliage traps heat and keeps your tent canopy warmer. Here’s a fun little tool for playing around with dew point: http://www.dpcalc.org.
Management:
- When condensation occurs, the best you can do is to dry off the inside of your shelter as thoroughly as possible before you take it down–a sponge or pack towel is useful for that. Give your shelter a good shake before you pack it up and use snack/lunch breaks in the sun to drape the fabric over a bush, especially if you can take advantage of breezes to accelerate the drying process.
