We love our shelters and we hope you do too. If you are unsatisfied or have any questions regarding your Tarptent please do not hesitate to contact us. If the reason for return has anything to do with setup, we can most certainly help you correct the problem. We greatly value feedback from our customers and we commit to working with you to find the best shelter for your needs.
Our return policy is defined below:
a. The Tarptent is in excellent condition and has no visible wear, dirt, hair, or smell.
b. The Tarptent shelter is returned to Tarptent neatly folded and assembled in the original condition in which it was sent.
We issue credit card or Paypal refunds for orders within 10 days of return receipt.
All returns must be "ordered" by clicking the return link below and filling in your information. We will not accept returns which have not been ordered. Choose the "Cheque/Money Order" payment method (so you don't have to enter a credit card number) and complete the order. You can ignore any displayed shipping charges and you will not be charged to return it but you are reponsible for the shipping charges incurred to get the package to us. Then box up all materials and return via a method with tracking so that you know your package arrived safely at our office. Please write "Return" on the box and include a print out of your return order receipt and a brief note describing the reason for return. The return address is below:
12213 Koswyn Ct.
Nevada City, CA 95959 USA