General repair of all Tarptent models. $20 is an estimate and covers most but not all repairs. We will contact you before beginning work if we expect the cost to exceed $20.
Please note: All tents must be free of dust and grime before mailing. We recommend setting your tent up and thoroughly wiping it down with a wet towel to remove material which would otherwise come off on your hands and our machines. We reserve the right to reject tents that we deem too dirty to handle.
Please send only the parts — fly, interior, or pole — that need repair and include a print out of your repair order receipt and a brief note describing the needed repair. We are not responsible for any parts sent in with the repair that are not explicity identified as needing repair. We recommend using a shipping method with tracking so that we both know your package arrived safely at our office.
12213 Koswyn Ct.
Nevada City, CA 95959