Our return policy is defined below:
1.) The purchaser of a Tarptent may return a new, unused Tarptent for a full refund within 90 days of receipt if not satisfied.
2.) A lightly used Tarptent shelter may be returned for a full refund within 90 days of receipt if all of the following criteria are met:
a. The Tarptent is in excellent condition and has no visible wear.
b. The shelter is returned to Tarptent neatly folded and assembled in the original condition in which it was sent.
3.) All other returns requested within 90 days of receipt will be evaluated on a case by case basis. If a refund is issued, the amount refunded will depend on the condition of the returned shelter. Please contact us BEFORE sending.
4.) Tarptents seam-sealed with urethane or any product other than silicone (as per the Tarptent seam-seal instructions) will NOT be accepted for return. Tarptents seam-sealed by the customer will be evaluated for correct application as per detailed in the seam-seal instructions prior to refund.
5.) Lightweight stakes are designed to be inserted and removed by hand and are not warrantied against breakage due to striking with feet or rocks.
We love our shelters and we hope you do too. If you are unsatisfied or have any questions regarding your Tarptent please do not hesitate to contact us. We greatly value feedback from our customers and we commit to working with you to find the best shelter for your needs.
If you click here, you can estimate the customs duties in your country. Please note that we cannot influence or predict customs processing times or charges.
We are based entirely in the US which means our costs are too high to play the retail/wholesale game. In addition, we strongly value personalized contact with our customers which we believe is best achieved by providing our products directly to you.
To seam seal your tent: Set up the tent outside in a well-ventilated location. Mix about a tablespoon of silicone with a couple of tablespoons of mineral spirits(paint thinner) and then apply the solution with a small foam brush. Add more mineral spirits if the solution gets too thick. The goal is heavy olive oil consistency. Avoid skin contact and breathing fumes. Allow sealant to dry for several hours, ideally overnight, until the solution is no longer sticky/gummy to the touch. Allowing the Tarptent to dry outside also allows for the odor of the seam-seal solution to dissipate.
|Roofing||High tenacity, 30d, 1.1-ounce/yd2 ripstop nylon, impregnated with silicone. Final fabric weight is approximately 1.5 ounces/yd2.
"Solid" fabric liners and interiors are made with high tenacity, 30d, calendared 1.1-ounce/yd2 uncoated ripstop nylon.
|Netting||No-see-um polyester. Fabric weight is approximately 1 ounce/yd2. Some shelters use 0.7/yd2 nylon.|
|Guylines||Non-stretch, 2-mm reflective cord with a spectra core. In a Kelty branded package, it's called "Triptease Lightline™". Weight is approximately 1 ounce/50 feet.|
|Stakes||Easton aluminum. Stakes are 6" long and weigh 0.3 ounces (9 g) per stake. Some shelters use 8 3/4" stakes weighing 0.45 ounces (13g) per stake.|
|Poles||Easton aluminum 7075-T9. Depending on the model aluminum poles may be 0.344in/8.74mm, 0.340in/8.64mm, 0.355in/9mm in diameter tubing. Weight is approximately 0.5 ounces/foot. Carbon poles are Easton 6.3 series.|
|Flooring||Sewn-in: same material as roof(but in black)
Groundsheet: Tyvek HomeWrap. Weight is approximately 1.8 ounces/yd2.
Click here for videos comparing our solo shelters and our 2 person shelters.
Both the Notch and the Moment DW are shelters for which it’s impossible to run into an end wall. For this reason, they work well for tall people lying down. Of those two, the Notch has better sit-up headroom. The Rainbow is a single walled tent that also accomadates taller people, sitting up and lying down.
Tarptents can be hand washed in mild soap and water. We recommend Woolite® Fabric Wash. An easier way to remove most accumulated dust and grime is to set up the shelter, soak a towel in regular tap water, and then wipe down the fabric surfaces with the wet towel. Use a circular motion and rinse as necessary.
When condensation occurs, the best you can do is to dry off the inside of your shelter as thoroughly as possible before you take it down--a sponge or pack towel is useful for that. Give your shelter a good shake before you pack it up and use snack/lunch breaks in the sun to drape the fabric over a bush, especially if you can take advantage of breezes to accelerate the drying process.
Here’s a fun little tool for playing around with dew point:http://www.dpcalc.org.
Note that the dew point temperature drops as the humidity goes up. The interesting thing is that surfaces can actually be colder than the surrounding air—note frosty roofs and windshields on morning when the temperature never hits freezing —due to radiational cooling. That’s why it’s often best to camp under tress since the foliage traps heat and keeps your tent canopy warmer.
The second way it can happen is when strong wind or heavy rain knocks small condensation water droplets off the underside of the fabric. It can feel like water coming through the fabric but isn’t and all tents are subject to the phenomena. It should never be enough to more than lightly dampen the interior.
Silicone coatings can be effectively restored using Atsko Silicone Water Guard which can be found in most hardware stores and online.Here is the application procidure:
Water will now bead up and roll easily off the surface.