Product Returns

You may return an unused item, purchased directly from us, within 90 days for a full refund (minus the original shipping charge). No exceptions beyond 90 days. We will not accept any tent seam-sealed with urethane. Tarptents that have been used in the field will be evaluated for resale and partial credit returned to the original purchaser.

We issue refund checks for all domestic orders. Orders from outside the United States will be refunded via credit card or Paypal.

All returns must be "ordered" by clicking the return link below and filling in your information. We will not accept returns which have not been ordered. Choose the "mailing payment" payment method and complete the order. Then box up all materials and return via a method with tracking so that you know your package arrived safely at our office. Please include a print out of your return order receipt and a brief note describing the reason for return.

Return a Tarptent

 

Thanks very much.