We stand behind every Tarptent and will make every effort to repair or replace products that fail due to defects in workmanship or materials. Normal wear and tear repairs will be done on a "non profit" basis and we will provide a price quote before beginning the work. There is a maximum $20 repair charge for wear and tear repairs and in most cases we charge only for the return shipping.
All repairs must be "ordered" by clicking the repair link and filling in your information. We will not accept returns for repair which have not been ordered. We will also not accept dirty or grimy tents for repair -- the grime damages the sewing machines. Please wash (mild soap and water or Woolite Fabric Wash) your Tarptent before sending it in.
We recommend using a shipping method with tracking so that we both know your package arrived safely at our office. Please send only the tent body--keep your stakes, poles and stuffsacks--and include a print out of your repair order receipt and a brief note decribing the needed repair.
Thanks very much.